We’d like to hear from you to help shape how we support every resident, business and community in our county.
Consultation start date: 8 July 2024
Consultation closing date: 15 September 2024 (11.45pm)
It should take less than 10 minutes to complete.
Additionally, an easy read version of the survey has been designed to make information more accessible to people with learning disabilities.
We are Hertfordshire County Council. If you live in Hertfordshire, you’re likely to use or learn about many of our services in your lifetime. We are with you at every step – from your first day at school to living independently in your own home for as long as possible. We are there for all life’s big moments, and the small ones too.
To keep being here for you, we also need to keep listening to you. So tell us what’s important to you by taking part in our annual residents’ survey 2024.
Our vision is to create a cleaner, greener, healthier Hertfordshire by putting the things that matter most at the heart of all we do. To achieve this, we’re prioritising the health and wellbeing of you - our residents, protecting the environment, supporting the sustainable growth of our county, and striving for excellent services that are accessible for all.
We’re responsible for over 500 services, including:
- Supporting children and young people - providing education to almost 300,000 children and young people; supporting over 11,000 children with special educational needs and over 1,000 children and young people that are in our care.
- Caring for adults - providing care services to over 30,000 adults and helping residents to stay safe and independent at home for longer.
- Keeping Hertfordshire moving - maintaining and improving 3,200 miles of road, including plans to fix 40,000 potholes this year.
- Delivering a cleaner and greener county - managing 500,000 tonnes of waste each year, maintaining over 2,000 miles of footpaths, bridleways and byways, and improving around 90 green spaces, rivers and woodlands.
- Enabling a healthy Hertfordshire - helping people to make healthy choices and lifestyle changes, reducing their risk of long-term illness and helping them to live well.
- Protecting our communities - through our Fire and Rescue service, we respond to 10,000 calls each year and, through our Trading Standards team, deal with around 7,000 complaints about scams.
- Providing community services for every stage of life - including through our libraries, where visitors borrow five million items each year, and registration services, where we register 3,500 civil marriages and partnerships and 20,000 births and deaths annually.
Find out more about Hertfordshire County Council.
If you require a printed copy of the survey, pop in to your local library or phone us on 0300 123 4040.
Easy read printed surveys are available on request.