During the summer, we ran a survey and focus groups between 8 July and 15 September 2024 to ask for your views on how best to support every resident, business and community in our county.
Your responses allowed us to learn about what is important to you, what you think about the services we provide, your local area and our county as a whole.
Please find the analysis of the responses in this link: Hertfordshire County Council Residents’ Survey Report 2024.
In this survey, we asked Hertfordshire residents their opinions of us and their local area, identifying what matters most to them and the best ways to communicate and keep them informed.
Our vision is to create a cleaner, greener, healthier Hertfordshire by putting the things that matter most at the heart of all we do. To achieve this, we’re prioritising the health and wellbeing of you - our residents, protecting the environment, supporting the sustainable growth of our county, and striving for excellent services that are accessible for all.
We’re responsible for over 500 services, including:
- Supporting children and young people - providing education to almost 300,000 children and young people; supporting over 11,000 children with special educational needs and over 1,000 children and young people that are in our care.
- Caring for adults - providing care services to over 30,000 adults and helping residents to stay safe and independent at home for longer.
- Keeping Hertfordshire moving - maintaining and improving 3,200 miles of road, including plans to fix 40,000 potholes this year.
- Delivering a cleaner and greener county - managing 500,000 tonnes of waste each year, maintaining over 2,000 miles of footpaths, bridleways and byways, and improving around 90 green spaces, rivers and woodlands.
- Enabling a healthy Hertfordshire - helping people to make healthy choices and lifestyle changes, reducing their risk of long-term illness and helping them to live well.
- Protecting our communities - through our Fire and Rescue service, we respond to 10,000 calls each year and, through our Trading Standards team, deal with around 7,000 complaints about scams.
- Providing community services for every stage of life - including through our libraries, where visitors borrow five million items each year, and registration services, where we register 3,500 civil marriages and partnerships and 20,000 births and deaths annually.
Find out more about Hertfordshire County Council.