The research highlighted that ‘Customer Service’ and 'Time Management’ workshops would be of great benefit to help support staff in their day-to-day roles with customers and shipment fulfilment.

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Orbital Fasteners is a leading distributor of fixings, fasteners, tools& power tools in the UK with over 35 years’ experience in product, application know-how and customer service.

After an initial contact with the Operations Manager, our research into the company pointed to the potential that Multiply training in number skills could support staff in their roles. The Operations Manager completed an employer questionnaire to help us and them identify opportunities for training and upskilling. The results highlighted that ‘Customer Service’ and ‘Time Management’ workshops would be of great benefit to help support their staff in their day-to-day roles with customers and shipment fulfilment.

In order for staff to attend the ‘Customer Service’ workshop while maintaining day-to-day operations in the business, we arranged two Customer Service workshops across the day. The Operations Manager said that he was very happy with the workshops and we look forward to working with the company going forward to help support both their current workforce and future new starters.

Orbital Fasteners Ltd.

Local employer & Step2Skills partner

I was assigned my two tutors - John and Maria. I was a little nervous but soon deemed such a feeling as fruitless. They both welcomed me with prodigal arms and I felt safe within my learning quarters.

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Bianca Joined the BBO Strive Project in August 2021.

Bianca’s mentor remembers;

‘In my first meeting with Bianca, it was sad to hear that she left school with no qualifications due to a traumatic incident in 2014.

I contacted Charlotte Adams from the Step2Skills team to enrol Bianca onto the English & Maths course.

Bianca started both courses in September 2021. She worked very hard and built a good rapport with both Step2Skills teachers, Maria & John. On the 30^th May 2022, I was delighted to receive a text from Bianca to tell me she has passed both her English & Maths Functional Skills Level 2 Courses.’

Bianca was delighted to finally be able to say she has achieved an English & Maths qualification.

“The flatly unimpressed wince drawn from the words of possible GCSE qualifications was irretrievably linked to my self-doubt. Sarah believed that I could attain both English and Maths within the puny space of a year. Although I was fraught with Insecurity, hope put forth an unmatched counterargument.

Firstly, I was assigned my two tutors - John and Maria. I was a little nervous but soon deemed such a feeling as fruitless. They both welcomed me with prodigal arms and I felt safe within my learning quarters."

In recognition of her achievements, Bianca received the runner up award for the "Star Achiever" category at the Step2Skills achievement awards this year.

Bianca

Functional Skills English and maths learner, 2021

Since we have been working with Step2Skills we have recruited quite a few team members to our pubs. They have mostly been successful and stayed with us long term.

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In March we held a coffee morning for mentors and their clients to join us at our Head Office in Hertford for us to give a presentation about McMullens, what to expect from us as an employer and the benefits of working for us, including our great training opportunities open to everyone. We spent some time in our training kitchen observing a Kitchen Confidence course that was taking place for newly appointed kitchen staff. This was to demonstrate what we can offer on a practical training level away from the pub.

Following on from that we attended a Jobs Fair at North College which also gave us an opportunity to showcase ourselves as a great employer and give advice and information to prospective candidates. It was also a good networking event for us to meet up with other organisations that are supporting people to get into work.

The mentors we work with are attentive and understanding, they work with the GM’s in the pubs to facilitate and support interviews and trial sessions to ensure the candidate feels comfortable and knows the expectations of the role. The mentors have an insightful knowledge of our business and can talk to candidates about our culture, benefits, and training opportunities.

We are proud to support the work of Step2skills in the workplace.

Karen Davidson

Talent Acquisition Partner

McMullen & Sons Ltd, Hertford

McMullen & Sons Ltd. Hertford

Local Employer and Step2Skills partner