Skip to content

Feedback
 
Give feedback Menu  Close 
Give feedback

Who should I contact about my child's EHCP?

In most cases, you can talk to the SENCo at your child or young person's school about their EHCP. SENCos have regular contact with EHC Coordinators at the council and should be able to answer any questions.

For very young children, those who are not at school, and those in college, you can speak to an EHC Coordinator in the relevant team.

Children and young people requesting an EHC Needs Assessment

Contact your SENCo (if you have one) in the first instance if you have any questions. 

Front Door and Assessment Team

When you request an EHC needs assessment, you will be given a named Child Information Advice Officer (CIAO) who will be your contact for information-gathering at that stage. Your CIAO will make contact with you once your EHC needs assessment request has been received and will be responsible for co-ordinating all of the information ahead of the assessment. 

If an EHC needs assessment is agreed, your CIAO will contact the agreed services to request information and advice. Your CIAO will continue to be your point of contact until all information and advice has been received.  Once received, you will be given a named EHC Coordinator who will then be your contact for the rest of the assessment process. 

If you are not sure who your EHC Coordinator is, please contact ehcneedsassessment@hertfordshire.gov.uk or call the SEND duty line on 01442 453300.

Children and young people who already have an EHCP

Once your child or young person's EHCP has been agreed and finalised, an EHC Coordinator will be allocated. The EHC Coordinator will work in one of several different teams at the council, depending on your child or young person's circumstances. 

Children aged 0-5 (Early Years)

If your child attends a pre-school or nursery, you can first direct any queries about their EHCP to the SENCo there.  

EHCPs for children aged 0 - 5 are managed by the Early Years Service. This is a specialised educational service designed to support children before they enter Year 1 of school.

If your child is not in a nursery or pre-school, you can call the Early Years Duty Line on 01442 453300 to find out who your EHC Coordinator is. You can also contact them by email at EarlyYearsStatutorySend@hertfordshire.gov.uk.  

North Herts and Stevenage 
DSPL 1 & 2: Lisa Savvas

East Herts, Welwyn, Broxbourne and Hatfield 
DSPL 3: Claire Terris
DSPL 4 & 5: Katie Stevens

Watford and Three Rivers
DSPL 6 & 9: Zoe Matthews

St Albans and Dacorum
DSPL 7 & 8: Lucy Savory

Not enrolled in a setting
East: Lyse Bone
West: Rachel Siswick

To contact your EHC Coordinator by email, use firstname.surname@hertfordshire.gov.uk. 

School-aged children (and ages 16 - 18 at sixth form)

If your child is currently in school, or at sixth form, they will be allocated an EHC Coordinator from the School Aged SEND Team.

School aged SEND Team contact details

If a child or young person is in care, their EHC Coordinator will be in the Virtual School team (see below for more info). 

Young people who are aged 16+ and attending college

If your young person is aged 16+ and attending a college, they will be given a named EHC Coordinator from the Services for Young People team.  The following EHC Coordinators are the Link Officers for the four colleges.

Hertford Regional College
EHC Coordinator: TBC
Senior EHC Coordinator: Michael Chambers1

North Hertfordshire College
EHC Coordinators: Meg Milton and Lucy Downey
Senior EHC Coordinator: Lynda Howell 

Oaklands College
EHC Coordinators: Sarah Campbell and Sammy Barry-Mears
Senior EHC Coordinator: Hannah Sheridan

West Herts College
EHC Coordinators: Hayriye Metinkaya and Tracey Woods
Senior EHC Coordinator: Helen Jackson1

To contact your EHC Coordinator by email, use firstname.surname@hertfordshire.gov.uk. 

For any general queries, you can call the customer service centre on 01442 453300. They will be able to direct your call to the relevant duty line and help you to find out who your EHC Coordinator is. You can also contact them by email the team at: ServicesforYoungPeopleStatutorySend@hertfordshire.gov.uk.

Children in care

The Virtual School Service is a dedicated educational service that supports the unique needs of Children Looked After.

They manage EHCPs for these children and young people.

You can contact the team or find out who the EHC Coordinator is for a child or young person in care at VirtualSchoolStatutorySend@hertfordshire.gov.uk.

School Age children and young people who are not on roll at a school (including electively home educated, EOTAS, and interim provision)

This team looks after the EHCPs of children and young people who:

  • are Missing in Education
  • Electively Home Educated
  • have been agreed as Education Other Than at School (EOTAS), unless they are a Child Looked After (CLA).

Contact the team at AccessandInclusionStatutorySend@hertfordshire.gov.uk 

What if I don't hear back from my Provision or EHC Coordinator or I am unhappy with the response?

EHC Coordinators and Provision Coordinators aim to respond to emails within 10 working days. Please do not send chaser emails or escalate to others in the team within 10 working days.

Your Provision or EHC Coordinator is the best person to work with you to resolve an issue in the first instance.

1. If you are not happy with a response, or have not had a response within 10 working days

You can escalate the issue to the Team Lead, who should provide a response within 4 working days. Team Lead details are listed below.

2. If your concern has still not been addressed by the Team Lead

Escalate your issue again to a Senior Manager. You should expect to hear back within 2 working days.

Team Lead and Senior Manager contact details

To contact a Team Lead or Senior Manager via email, use firstname.surname@hertfordshire.gov.uk.

 

Assessment Team

For EHC Needs Assessment requests:

  • Team Lead East - Joanne Webster
  • Team Lead West - Karlla Hopwood

For Agreed EHC Needs Assessments:

  • Team Lead East - Claudine Tavner
  • Team Lead West - Louise Steele

Casework Managers

If you don't receive a response from the above, please contact the Casework Manager from your area:

  • Casework Manager East - Rebecca Stone
  • Casework Manager West - Su Hurren

Service Manager

  • Service Manager - Lauren Irons

School Age SEND Team Leads

  • North Herts and Stevenage (DSPL 1&2) - Matthew Hart
  • East Herts, Broxbourne, Welwyn, Hatfield
    East Herts (DSPL3) - Samantha Moore
    Broxbourne, Welwyn, Hatfield (DSPL 4&5) - Natalie Bilton
  • St Albans and Dacorum (DSPL 7 & 8) - Emma Burton
  • Watford Three Rivers (DSPL 6 & 9)- Joanne Brown

School Age SEND Senior Manager

  • North Herts and Stevenage - Jessica Taylor1
  • East Herts, Broxbourne, Welwyn and Hatfield - Kay Brown
  • St Albans and Dacorum - Rupinder Ahluwalia
  • Watford and Three Rivers - Jessica Taylor1
  • Independent Schools - Lauren Hornsby
  • Schools out of county - Jessica Taylor1

School Age SEND Service Manager

  • Rupinder Ahluwalia

Virtual School

  • Senior EHCCo - Kate Maule
  • Senior Manager - Katharine Passmore (Deputy Headteacher)

 Early Years

  • Senior EHCCo (North and East Herts) - Lyse Bone
  • Senior EHCCo (West Herts) - Rachel Siswick
  • Early Years SEND Service Manager - TBC
  • County Lead for Early Years SEND - Lara Windsor 

Services for Young People

  • Senior EHCCo Hertford Regional College - Michael Chambers1
  • Senior EHCCo North Herts College - Lynda Howell
  • Senior EHCCo Oaklands College - Hannah Sheridan
  • Senior EHCCo West Herts College - Helen Jackson1
  • SEND Service Manager - Tracy Noble

Interim Provisions (including EHE and EOTAS)

  • Manager - Michelle Aulton
  • Senior Manager - Silvia Hundal

Resolutions Team

  • Manager - Laura Topliff
  • Senior Manager - Hilary Evans

Tribunals Team

  • Manager - Vanessa Croxford
  • Senior Manager - Hilary Evans

3. If all your attempts to resolve the issue have been unsuccessful

Contact our SEND Resolution and Reconciliation team at SENDResolutions@hertfordshire.gov.uk.

We hope this process will help to resolve your issue at the earliest stage possible, but you also have the option to consider a formal complaint.


Page was last updated on: 02/01/2025 16:43:17

Cookies

Like many other websites, we place small information files called 'cookies' on your computer.

Why do we use cookies?

To remember your settings, for example your language and location. This means you don’t have to keep entering these details when you visit a new page.

To find out how you use the site to help us update and improve it.

How do I change my cookie settings?

You can change the settings of your web browser so that it won’t accept cookies. For more information visit AboutCookies.org.

But, doing this may stop you from using some of the online features and services on this website. 

Cookies we use

Cookies do a lot of different jobs, and we use 2 types of cookies:

Required functionality cookies – these cookies are essential for the website to work.

Performance and feature cookies – these cookies help to improve the performance and feel of this website, for example providing you with personalised services.


Take a look at a list of cookies we use on our website:

NameTypeHow we use itHow long we use the information for

ASP.Net_Sessions

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

ServerID

 

Required functionality

An automatic cookie set by our software. 

Just for the time you are on our website.

_ga

Required functionality

To track the effectiveness of our website using Google Analytics. 

2 years

saved-pages

Performance and feature

To save the pages that you visit by clicking the heart at the top of the page. 

1 month

geoPostcode

Performance and feature

This stores your postcode (or partial postcode) when we ask you for your location.

Just for the time you are on our website or 30 days (you choose this).

geoCoordinates

Performance and feature

This stores your location as a pair of latitude / longitude coordinates.

Just for the time you are on our website or 30 days (you choose this).

reckonerName-history

Performance and feature

This keeps a history of all answers submitted to the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

reckonerName-content

Performance and feature

This keeps a history of what content cards are clicked on when using the ready reckoner.

This is set in the control for each ready reckoner. If you haven't interacted with the ready reckoner for the set amount of days, the cookies are deleted.

SQ_SYSTEM_SESSION

Required functionality

This used to track user sessions on forms hosted on eservices.hertfordshire.gov.uk

Just for the time you are on our website.

Third party cookies

There are links and content from other sites and services on our website. These sites and services set their own cookies.

Below are a list of cookies that the other sites and services use:

Service namePurposeMore information

Google analytics (_utma/b/c/z)

These are used to compile reports for us on how people use this site.

Cookies of the same names are also used for the same purpose by other websites such as Building Futures, Countryside Management Service and Hertfordshire LIS.

Visit the Google Analytics website for more information about the cookies they use.

You can prevent data from being collected and used by Google Analytics by installing Google's Opt-out Browser Add-on.

Google Translation - googtrans

This cookie is used to remember which language to translate each page into if you have chosen to do so.

It expires at the end of your browser session.

Bing

We use a Bing cookie to track the success of our marketing campaigns and make them more efficient.

Visit Bing to find out more about their cookies.

Google

We use a Google cookie to track the success of our marketing campaigns and make them more efficient.

Visit Google to find out more about their cookies.

Facebook

We have a number of presences on Facebook, which we may link to. Facebook may set some of its own cookies if you follow these links.

Visit Facebook to find out more about their cookies.

Twitter

We have a number of presences and feeds on Twitter, which you may wish to follow or read from this website. Twitter may set some of its own cookies.

Visit Twitter to find out more about their cookies.

YouTube

We have a YouTube channel, which we may link to. YouTube may set some of its own cookies if you follow those links.

Visit YouTube to find out more about their cookies.

Netloan

This ASP.NET_Sessionid cookie is essential for the Netloan secure online payments website to work, and is set when you arrive to the site. This cookie is deleted when you close your browser.

 

HotJar

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

Visit HotJar to find out more about their cookies.

Siteimprove

These cookies are set to help us report on how people are using the site so we can improve it.

Visit Siteimprove to learn more about their cookies.