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Hertfordshire County Council

Supporting academy schools to communicate clearly in times of crisis. We’ve helped numerous schools across the county with enquiries from not only local and regional, but national and even international press. 

Service details

Our yearly subscription offers academy schools an unrivalled level of service from highly experienced crisis communications experts with extensive media and social media handling experience. The multi-agency contacts the team have access to put them in the perfect position to guide and advise you in the midst of a sensitive or potentially reputation damaging issue. 

Our award-winning Corporate Communication team are available 24/7 to assist with immediate response and help you communicate effectively with students, parents, staff, and the media. From providing real-time media statement support to assisting with public and internal communication channels. 

We handle the media relations on your behalf, providing clear, fact-based information to support control the narrative and protect your school’s reputation. Taking the stress off with liaising with journalists and reporters. 

How a school communicates after a crisis can be just as important as the immediate response. Our team support your school to follow up with the school community to respond to any lingering questions and provide ongoing support for school leaders. 

 

 

What you can expect from us

The service we provide is tailored to any situation that arises. It could vary from giving some advice over the phone, to monitoring social media posts right through to handling all aspects of a crisis. 

We also offer guidance on how and when to inform staff, parents, and pupils of a potential issue if it is likely to hit the press or get interest from the school community. 

 

Why choose us?

  1. School focused: With extensive experience in education, our crisis management team understands the unique needs and pressures schools face. 

  1. 24/7 Availability: Crisis situations don’t follow a schedule, and neither do we. Our team is available around the clock to support your school. 

  1. Compassionate Communication: We help your school maintain empathy, accuracy, and respect in every communication. 

  1. Local connections: We have access to a range of services in Hertfordshire to support us and your school. 

Contact us

If you’re a subscriber and experiencing a crisis, please call our 24/7 line on: 01992 556802. 

For more information about our services, email us at: press.office@hertfordshire.gov.uk or please fill out our contact form. We aim to respond to your inquiries within 3 working days. 

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